please contact us at info@tayloracanine.com to initiate a return.
Shipping & Availability
We currently ship to Canada only. We are excited to expand further soon!
Orders are processed within 2 business days.
Once shipped, delivery typically takes:
- 3–7 business days within Canada
Please note that delivery times may vary due to postal delays, weather, or holidays.
Once your order ships, you’ll receive an email with your tracking number so you can follow your Taylòra piece on its way home.
Orders over $120 CAD ship free anywhere in Canada.
Shipping to certain regions (including remote or northern areas) will be calculated at checkout and may vary based on location.
Once your order is shipped, you’ll receive a tracking number by email.
Taylòra is not responsible for lost, stolen, or delayed packages once they are marked as delivered by the carrier.
If you experience an issue, please reach out to your shipping provider directly, or contact us at info@tayloracanine.com — we’ll do our best to help.
If your order hasn’t shipped yet, email us as soon as possible at info@tayloracanine.com with your updated address.
Once the parcel has left our studio, we’re unable to redirect it.
At this time, we do not offer in-person pickup, but we’re exploring local options in the future.
Returns & Exchanges
We accept returns within 14 days of delivery for unused, unworn products in their original condition and packaging.
Returns are eligible for store credit, refund or exchanges.
To initiate a return, please contact info@tayloracanine.com with your order number and reason for return.
Because of the personal nature of pet accessories, we cannot accept returns on items that have been worn, chewed, or damaged.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
We recommend using a tracked shipping service, as Taylòra is not responsible for lost return parcels.
Gift cards and final sale items are also non-returnable.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
We recommend using a tracked shipping service, as Taylòra is not responsible for lost return parcels.
Yes, refunds are issued once the returned item is received and inspected. Shipping costs are non-refundable.
We’re so sorry about that. Please email info@tayloracanine.com within 7 days of receiving your order with photos of the issue.
We’ll make it right as quickly as possible!
Once we receive and inspect your return, you’ll receive an email confirmation. Store credits or refunds are issued within 5 business days of approval.